Refund policy

We want you to be happy with your MadFlow purchase. We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition, with any original tags or packaging included. A receipt or proof of purchase may be required.

To request a return, please contact us at madflooww@gmail.com before sending your item back. If your return is accepted, we will provide instructions and the return address. Items sent back without first requesting and receiving return authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Non-returnable items

Items that have been worn, washed, altered, stained, damaged after delivery, or otherwise show signs of use cannot be returned. Personalized or custom-made products may also be non-returnable unless they arrive damaged, defective, or incorrect.

Exchanges

If you need a different size, please contact us first. The item must meet the return eligibility requirements above. Availability of replacement sizes is not guaranteed.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or credit card company may take additional time to process and post the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

European Union customers

If an order is shipped into the European Union, customers may have additional cancellation or return rights under applicable law. Nothing in this policy limits rights that cannot legally be waived.

Contact

For questions regarding returns or refunds, contact us at madfloow@gmail.com.