Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment is confirmed. Processing times may be longer during product launches, holidays, high-volume periods, or other exceptional circumstances.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING RATES

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase. Promotional or free shipping may be offered from time to time.

ESTIMATED DELIVERY

Delivery times vary depending on the destination and shipping carrier. Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Carrier delays, weather conditions, holidays, and other circumstances outside of our control may affect delivery times.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

MadFlow is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except as required by applicable law.

LOST, DAMAGED, OR MISSING PACKAGES

If your order arrives damaged, contains an incorrect item, or appears to be missing items, please contact us as soon as possible at madflooww@gmail.com with your order number and relevant photos when applicable.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier. You may also contact us and we will assist where reasonably possible.

INTERNATIONAL SHIPPING

International shipping availability will be displayed at checkout. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated or required by law, these charges are the responsibility of the customer.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered production or shipped.

CONTACT US

If you have questions about your order or shipping, contact us at:

madflooww@gmail.com